FAQ (Frequently Asked Questions)

Your order will be shipped within 1 business day at the latest. Orders placed on public holidays will be processed on the next business day.

Domestic shipments within Turkey are delivered via MNG Kargo within an average of 1-3 business days.

SHOPPIK products are free from alcohol and fragrances. They are formulated to be safe for use without affecting ablution.

All of our products are developed with sensitive skin in mind and are formulated with dermatologically tested ingredients.

You can return the product within 14 days via MNG Kargo after receiving it. For details, please visit our Return & Exchange Policy page.

For returns under the right of withdrawal, shipping is free. For product exchanges, the shipping cost is the customer's responsibility.

You can place an order using credit cards, debit cards, and cash on delivery options.

Installment options are available depending on your bank's policies for credit cards.